Grace Management, Inc. Communities Celebrate Inaugural Grace Hospitality Week

October 5th 2022

Grace Management, Inc. communities celebrated the Inaugural Grace Hospitality Week from August 29th through September 2nd. This event was designed to spotlight our four Graceful Service Standards as well as to celebrate our dedicated associates. The Graceful Service Standards are part of The Graceful Experience™, the benchmark for hospitality and culture across all Grace Management, Inc. communities. The Graceful Experience™ empowers and motivates all associates to provide exceptional hospitality and senior living experiences for each unique resident.

“We were thrilled to successfully launch The Grace Hospitality Week and to honor our amazing associates!” said Sarah Moriyama, National Director of Hospitality and Engagement, Grace Management, Inc. “The energy and excitement were palpable all week. We look forward to celebrating Hospitality Week as an annual tradition at all Grace Management, Inc. communities!”

Similar to a spirit week event at a school, the Grace Hospitality Week was a weeklong celebration driven by the Director of Hospitality and Engagement and established Hospitality Champions from each community. Each day consisted of celebrating a different standard from the four Graceful Service Standards, which include: Have Compassion and Respect for All; Greet and Welcome Everyone with a Smile; Actively Listen to and Engage with Residents and Associates, and Project a Professional, Positive Image.

The Grace Hospitality Week was a fun-filled week that we are looking forward to continuing as an annual tradition here at Grace Management, Inc.

To learn more about Grace Hospitality Week, visit the news section of our website.

6 Ways Grace Leads in Elevating the Senior Living Experience

August 3rd 2022

What makes experiences with businesses memorable? Convenience? Products? Atmosphere? Or does it have more to do with the feeling that you get when you interact with the people and environment. About a year ago, Grace created the Director of Hospitality and Engagement position to differentiate Grace communities from others. In that time, a number of training programs and tools have been created to equip associates and leaders with the tools they need to provide hospitality focused, people-first communities for our residents, families of residents and associates. Here are some of the great tools and trainings that are coming to our amazing communities in 2022:

  1. Leading Gracefully – Leading Gracefully is Grace Management’s leadership training program designed to shape the leaders of today and tomorrow. Leading Gracefully supports all Grace Management leaders in their pursuit of growth and opportunity. It sets the foundation for lifelong leadership development and is designed to support amazing leadership teams at all Grace communities.
  2. The Graceful Experience – The Graceful Experience establishes the benchmark for hospitality and culture across all Grace Management communities. It is a framework to support best-in-class service that sets Grace Management apart from its competitors. The Graceful Experience is designed to introduce standards and provide a training platform.
  3. The Graceful Experience Hospitality Champions – Hospitality champions support hospitality training and initiatives at all Grace communities. These associates were identified by their leadership teams as individuals who truly serve as a hospitality role model for their peers. This committee meets monthly with lots of great work coming up to help make a difference at our communities. They can be identified by their Graceful Experience Champion pins!
  4. Customer Experience Specialist Training – In June, our community teams will go through a special training designed for our associates who support their communities from the front desk. Due to the nature of the awesome work they do to support residents, associates and the customer experience, their new title will be Customer Experience Specialist.
  5. Grace Cornerstone All-Associate Orientation – A new orientation training program has been introduced to all Grace communities to help improve the onboarding experience for our associates. This program focuses on welcoming associates to each community through interactions with the entire leadership team as well as interactions, from day one, with our amazing residents!
  6. Grace In Action National Associate Recognition Program– The Grace in Action recognition program equips our residents and associates with an easy and meaningful way to recognize our associates. When associates go above and beyond at our communities to serve residents or support other associates, this new tool can provide timely and specific recognition for a job well-done!

Thank you to Guest Blogger Sarah Moriyama, GMI National Director of Hospitality and Engagement. For more about Sarah and her role visit our news section.

Senior Living is Essential

April 20th 2022

Grace Management, Inc. is committed to being essential senior living, providing the best in all aspects of retirement; dining catered to the individual; engaging programming activities and events; whole-body wellness; and a true commitment to people.

Grace Management communities are  not like home to our residents, but are truly home. We believe senior living is essential,  and that home is a feeling, a way a life, and the place where you know you belong. This is part of who we are at Grace Management, Inc.

Throughout the COVID-19 pandemic, Grace Management, Inc. is not only present and prepared, but continually finding new ways to truly be home for all our unique residents.

Our communities capture memories with special videos and photos to share on their Facebook pages, all the while being mindful of the health and safety of our residents and associates.

Follow Grace Management, Inc. on FacebookTwitterLinkedIn, and Instagram as we share the incredible senior living journey of our company and communities. 

We are proud of the heroes that live and work at our communities!

Welcome to the Family!

March 30th 2022

As a nationally recognized leader in delivering exceptional senior living management services, we are committed to providing a community and family culture. 

Hear from our company’s leaders about being part of the Grace Management family and watch the videos here.

Partnering with The Best in Supportive, Trusted Technology for Seniors

March 23rd 2022

In a continual effort to provide the best in senior living, we are always finding ways to improve and include quality, valuable resources and tools for our residents and associates.

One of our meaningful partnerships is with It’s Never 2 Late® (iN2L) technology, the leading provider of person-centered digital engagement technology.

The company’s picture-based, touchscreen interface provides easy access to unparalleled content, regardless of users’ physical and cognitive abilities. iN2L’s media library offers over 4,000 social, educational, spiritual, and gaming content options.

Learn more about what else Grace Management, Inc is doing in the senior living industry by clicking here

It’s not like home. It is home.™

January 24th 2022

Home may be a place, but it’s also a feeling, a way of life and something we take seriously.

We know it is not easy to open that next chapter in life and feel like you are leaving behind all you know, but we take the time and grace to get to know each individual and know there is something unique to them and their desires. We ensure our communities provide what they are looking for, with the comforts of home and convenience of a place that is not just like home. It is home.

Click here to explore our Living Options and Locations across the country!

Welcome Home!

Our Mission is PEOPLE

January 14th 2022

Our mission at Grace Management, Inc. is and has always been about people. They are at the core of what we do and why we do what we do each and every day. We are fortunate to have many associates who have been with Grace Management for decades, including our Senior Vice President of Administration Jody Boedigheimer who has been with the company since its inception in 1984.

Jody recalls clearly how the PEOPLE mission and Living Gracefully philosophy came about organically from discussions with senior leaders in the company at the time. They decided since the people who live and work at our communities were the heart of Grace Management. They came up with the PEOPLE acronym and the idea of Living Gracefully. The PEOPLE acronym stands for:

Pleasant

Environments

Offering

Positive

Life

Experiences

Grace Management, Inc. was founded in 1984 by Eugene W. (Gene) and Mari Jo Grace. Gene and Mari Jo were consulting on the food service program of a senior housing development in Houston, Texas prior to formally creating Grace Management, Inc. The consulting job soon became a contract for full management services for two new communities to be built in Houston, Jody recalled.

In late 1987 Gene & Mari Jo were introduced to the owner of several communities in Minneapolis/St. Paul, Minnesota and Denver, Colorado, that blossomed into a management deal for five communities. As part of this, the couple agreed to relocate to Minnesota where today the GMI Home Office remains. Being the adventurous type, the two launched a nationwide company that became Grace Management.

Jody continued, that in the beginning and for years to come the company operated as a third-party fee manager, developing an impeccable reputation as a premiere turnaround specialist. As this developed, it usually meant the company averaged 25-30 communities’ management contracts at any given time. The longest management contract was 21 years. But it also meant that Grace Management has been involved in more than 200 communities across the U.S. making it a company with extensive expertise in the senior housing management sector and having an invaluable place in the senior living industry.

In 2014, Gene and Mari Jo sold the company to CPF Living, a subsidiary of Chicago Pacific Founders, a Chicago and San Francisco-based healthcare private equity investment firm. The fund is targets investments in healthcare verticals including senior living and innovative healthcare service-based platforms. Today, Grace Management, Inc. manages more than 65 communities.

Find where You belong and why our leadership team is passionate about serving people through Grace Management, Inc.

What is Living Gracefully?

January 5th 2022

Every step in our journey has led us where we are today.

Just like anyone else – we grow, we learn, we change.

Since 1984, Grace Management, Inc. has been through many changes.

One thing, however, has remained and continues to be part of who we are and how we approach senior living.

We embrace the philosophy of Living Gracefully. This fundamental philosophy branches out into everything we are and everything we do.